DreamGalaxy™ - FAQs

FAQ:

A. What are the delivery times for my order?
We aim to get your order to you as quickly as possible. Estimated delivery times are:

  • USA: 7-10 business days
  • Canada: 7-10 business days
  • UK: 7-10 business days
  • Ireland: 7-10 business days
  • Australia: 7-10 business days
  • New Zealand: 7-10 business days

Please note that these are estimated times and may vary due to factors such as customs delays or holidays. Once your order is shipped, you'll receive a tracking number for real-time updates.

B. What is your refund policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving your order. To qualify for a refund:

  • The item must be unused and in its original packaging.
  • Proof of purchase, such as an order confirmation or receipt, is required.

To begin the refund process, contact our customer service team. Once we receive your returned item and inspect it, we will inform you of the approval or rejection of your refund. Approved refunds are processed within 5-7 business days.

C. What is your return policy?
If you're not satisfied with DreamGalaxy™, you can return it under the following conditions:

  • Return Window: You must return the product within 30 days of receiving it.
  • Condition: The product must be unused, in its original packaging, and in the same condition as when you received it.
  • Return Process: Contact customer support to initiate the return process. We will provide the return address and additional instructions.
  • Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Once your return is received and inspected, we will offer a store credit, exchange, or refund, based on your preference.

ABOUT DREAMGALAXY™

How does DreamGalaxy™ work?
DreamGalaxy™ projects stunning galaxy visuals while offering customizable sound options, including white noise and lullabies, to create a calming sleep environment conducive to relaxation and restful sleep.

How do I use DreamGalaxy™?

  1. Place the projector in your desired location with a clear projection surface.
  2. Use the intuitive controls to customize your preferred starry projections and sound options.
  3. Sit back, relax, and let DreamGalaxy™ transport you to a peaceful galaxy as you drift off to sleep.

Is DreamGalaxy™ portable?
Yes! DreamGalaxy™ is designed for convenience. It’s compact and can be easily moved from room to room, making it perfect for use at home or during travel.

How often should I clean DreamGalaxy™?
We recommend wiping the exterior of DreamGalaxy™ with a soft, damp cloth as needed to maintain hygiene and ensure optimal performance.

Is DreamGalaxy™ safe for children?
Yes, DreamGalaxy™ is designed with safety in mind. The materials used are child-safe, and the device has no sharp edges or hazardous components.

Can DreamGalaxy™ be used in any room?
Yes, DreamGalaxy™ can be used in any room with a clear projection surface, such as walls and ceilings. It's perfect for bedrooms, nurseries, or any space where relaxation is desired.

Does DreamGalaxy™ come with a warranty?
Yes, DreamGalaxy™ comes with a 1-year warranty against manufacturing defects. If you encounter any issues, our customer service team will be happy to assist you.

CUSTOMER SUPPORT:
Email: support@presentsforlife.com
Phone: +1-(888) 982-8457

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