SERENITY FAQs

FAQ:

A. What are the delivery times for my order?

We strive to deliver your order as quickly as possible. Estimated delivery times are:

  • USA: 7-10 business days
  • Canada: 7-10 business days
  • UK: 7-10 business days
  • Ireland: 7-10 business days
  • Australia: 7-10 business days
  • New Zealand: 7-10 business days

Please note these times are estimates and may vary due to factors like customs clearance or holidays. Once shipped, you'll receive a tracking number to follow your order.

B. What is your refund policy?

We offer a 30-day money-back guarantee. If you’re not satisfied with your purchase, you can request a refund within 30 days of receiving your order. To be eligible for a refund:

  • The item must be unused and in its original packaging.
  • Proof of purchase (order confirmation or receipt) is required.

To initiate the refund process, contact our customer service team. Once we receive your return and inspect it, we’ll notify you about the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days.

C. What is your return policy?

If you’re not happy with your SERENITYVIBE™, returns are accepted under the following conditions:

  • Return Window: Returns must be made within 30 days of receiving the product.
  • Condition: Items must be unused, in original packaging, and in the same condition as when received.
  • Return Process: Contact our customer service to initiate the return. We will provide you with the return address and further instructions.
  • Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Once we receive your return, we’ll inspect the item and offer a store credit, exchange, or refund based on your preference.

ABOUT SERENITYVIBE™

How does SERENITYVIBE™ work?

SERENITYVIBE™ uses ultrasonic atomization technology to diffuse essential oils, maintaining their integrity and therapeutic properties. It works as both a diffuser and a humidifier to create a serene atmosphere while improving air quality.

How do I use SERENITYVIBE™?

  1. Fill the tank with water (do not exceed 300ml) and add a few drops of your favorite essential oil.
  2. Choose your desired mist mode (red or blue) and set the timer.
  3. Relax as SERENITYVIBE™ transforms your space with soothing mist and aromas.

What is the waterless auto-off function?

The waterless auto-off feature ensures that SERENITYVIBE™ shuts down automatically when the water runs out. This adds a layer of safety, preventing overheating or damage to the device.

Can I use SERENITYVIBE™ while I sleep?

Yes! SERENITYVIBE™ operates quietly at just 30dB, making it perfect for use during sleep. You can set the timer for 2 or 8 hours, and the device will automatically shut off when the water level is low, ensuring a safe and restful environment.

How often should I clean SERENITYVIBE™?

We recommend cleaning SERENITYVIBE™ after every use or at least once a week to maintain optimal performance. Simply wipe the tank with a soft cloth and avoid using harsh chemicals.

Is SERENITYVIBE™ safe for children and pets?

Yes, SERENITYVIBE™ is made from BPA-free materials, making it safe for both children and pets. However, be cautious about the type of essential oils used, as some may not be safe for certain pets.

Can SERENITYVIBE™ be used with any essential oil?

Yes, you can use SERENITYVIBE™ with any pure essential oil of your choice. It disperses the scent evenly, enhancing the calming and therapeutic properties of your favorite oils.

Does SERENITYVIBE™ come with a warranty?

Yes, SERENITYVIBE™ comes with a 1-year warranty against manufacturing defects. Please contact our customer support team if you encounter any issues with your product.

CUSTOMER SUPPORT: