MIX MASTER™ Size Guide and FAQs

MIX MASTER™ Sizes

 

FAQ:

A. What are the delivery times for my order?

We strive to deliver your order as quickly as possible. Our estimated delivery times are as follows:

  • USA: 7-10 business days
  • Canada: 7-10 business days
  • UK: 7-10 business days
  • Ireland: 7-10 business days
  • Australia: 7-10 business days
  • New Zealand: 7-10 business days

Please note that these delivery times are estimates and may vary depending on factors such as customs clearance, holidays, and unforeseen shipping delays. Once your order is shipped, you will receive a tracking number to monitor its progress.

B. What is your refund policy?

We offer a 30-day refund policy to ensure customer satisfaction. If you are not completely happy with your purchase, you may request a refund within 30 days of receiving your order. To be eligible for a refund:

  • The item must be unused, in the same condition as when you received it, and in its original packaging.
  • Proof of purchase (such as an order confirmation or receipt) must be provided.

Please contact our customer service team to initiate the refund process. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days.

C. What is your return policy?

We want you to be completely satisfied with your purchase. If you need to return an item, please follow these guidelines:

  1. Return Window: Returns are accepted within 30 days of the delivery date.
  2. Condition: Items must be unused, in their original packaging, and in the same condition as when you received them.
  3. Return Process: Contact our customer service team to initiate a return. We will provide you with a return address and instructions.
  4. Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Once we receive your returned item and it passes our inspection, we will issue a store credit, exchange, or refund based on your preference.

ABOUT THE PRODUCT

  1. How does the self-stirring mug work?

    • Our self-stirring mug features a built-in stirring mechanism powered by batteries, which is activated with the press of a button. This mechanism ensures that your beverage is consistently and thoroughly mixed without the need for a spoon or additional effort.

  2. Is the self-stirring mug safe to use with hot beverages?

    • Yes, our self-stirring mug is designed to withstand hot temperatures and is safe for use with hot beverages such as coffee, tea, and hot chocolate. The materials used are heat-resistant and durable.

  3. How do I clean the self-stirring mug?

    • The self-stirring mug is easy to clean and can be washed by hand with warm, soapy water. The stirring mechanism is detachable for thorough cleaning. Avoid submerging the mug in water if it contains electronic components.

  4. Can I use the self-stirring mug for cold beverages?

    • Absolutely! The self-stirring mug can be used for both hot and cold beverages. Whether you're enjoying a refreshing iced coffee or a steaming cup of tea, the stirring mechanism ensures that your drink is perfectly mixed.

  5. How long does the battery last in the self-stirring mug?

    • The battery life of the self-stirring mug depends on usage, but on average, the batteries can last for several weeks to months with regular use. We recommend using high-quality batteries for optimal performance.

  6. Is the self-stirring mug leak-proof?

    • Our self-stirring mug is designed to be leak-proof when the lid is securely fastened. However, we recommend avoiding vigorous shaking or turning the mug upside down, especially when filled with hot liquids, to prevent any potential spills.

  7. Can I customize the speed of the stirring mechanism?

    • Currently, our self-stirring mug operates at a standard stirring speed. While the speed is not customizable, it is optimized to efficiently mix your beverages without creating excessive noise or splashing.

  8. Is the self-stirring mug microwave-safe?

    • The self-stirring mug is not microwave-safe due to its electronic components. To heat your beverage, we recommend removing the lid and placing the mug in the microwave without the stirring mechanism.

  9. Does the self-stirring mug come with a warranty?

    • Yes, our self-stirring mug comes with a standard warranty against manufacturing defects. Please refer to the warranty information included with your purchase for details on coverage and duration.

  10. Can I use the self-stirring mug for frothy drinks like lattes or cappuccinos?

    • While the self-stirring mug is primarily designed for mixing liquids, it may not be suitable for creating frothy textures like those found in lattes or cappuccinos. We recommend using a dedicated frother for such beverages.