GLOWOTTER FAQs

FAQ:

A. What are the delivery times for my order?

We aim to deliver your order as quickly as possible. The estimated delivery times are:

  • USA: 7-10 business days
  • Canada: 7-10 business days
  • UK: 7-10 business days
  • Ireland: 7-10 business days
  • Australia: 7-10 business days
  • New Zealand: 7-10 business days

Please note that these delivery times are estimates and can vary due to customs clearance, holidays, or unforeseen shipping delays. Once your order ships, you will receive a tracking number to monitor its progress.

B. What is your refund policy?

We offer a 30-day money-back guarantee to ensure you are satisfied with your purchase. To be eligible for a refund:

  • The item must be unused, in its original condition, and in the original packaging.
  • Proof of purchase (order confirmation or receipt) is required.

Please contact our customer service team to initiate the refund process. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days.

C. What is your return policy?

We want you to be completely satisfied with GLOWOTTER™. If you need to return the product, please follow these steps:

  • Return Window: Returns are accepted within 30 days of the delivery date.
  • Condition: Items must be unused, in their original packaging, and in the same condition as when received.
  • Return Process: Contact our customer service to initiate the return process. We will provide the return address and further instructions.
  • Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Once we receive your returned item and it passes inspection, you can choose between store credit, an exchange, or a refund.

ABOUT GLOWOTTER™

How does GLOWOTTER™ help with sensory development?

GLOWOTTER™ uses a combination of soothing lights, gentle sounds, and a plushy texture to stimulate your child's senses. This multisensory experience encourages relaxation, promotes emotional well-being, and helps develop sensory awareness.

Is GLOWOTTER™ safe for my child?

Yes! GLOWOTTER™ is made from hypoallergenic plush fabric, ensuring it is safe and gentle against your child’s skin. It meets all safety standards for children's toys and is suitable for newborns and up.

How do I clean GLOWOTTER™?

GLOWOTTER™ is machine washable! Simply remove the electronics, and you can machine wash the plush fabric. Make sure to use a gentle cycle and let it air dry to maintain its softness.

What type of batteries does GLOWOTTER™ require?

GLOWOTTER™ requires 4 AA batteries, which are included with your purchase. This ensures that the soothing lights and melodies work right out of the box, providing immediate comfort for your child.

Can GLOWOTTER™ help my child sleep better?

Yes! GLOWOTTER™ is designed to help children unwind and relax before bedtime. The combination of soft lights, calming sounds, and a plushy embrace creates a comforting environment that promotes restful sleep.

Can I use GLOWOTTER™ during the day?

Absolutely! GLOWOTTER™ isn’t just for bedtime. Its interactive play features, including customizable sounds, make it a great companion during the day, helping to calm your child during stressful or overstimulating moments.

Is GLOWOTTER™ portable?

Yes, GLOWOTTER™ is lightweight and portable, making it perfect for taking on the go. Whether you’re on a family trip or visiting friends, GLOWOTTER™ provides a sense of security and comfort wherever your child is.

Does GLOWOTTER™ come with a warranty?

Yes! We offer a 1-year warranty against any manufacturing defects. If you encounter any issues, please contact our customer support for assistance.

Is GLOWOTTER™ suitable for all ages?

GLOWOTTER™ is designed for children of all ages, from newborns to toddlers. Its calming features make it a perfect companion for children who need extra sensory stimulation or comfort.

CUSTOMER SUPPORT: