Copy of STABLESTEP FAQs

FAQ:

A. What are the delivery times for my order?

We aim to get your order to you as quickly as possible. Estimated delivery times are:

  • USA: 7-10 business days
  • Canada: 7-10 business days
  • UK: 7-10 business days
  • Ireland: 7-10 business days
  • Australia: 7-10 business days
  • New Zealand: 7-10 business days

Please note that these are estimated times and may vary due to factors such as customs delays or holidays. Once your order is shipped, you'll receive a tracking number for real-time updates.

B. What is your refund policy?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving your order. To qualify for a refund:

  • The item must be unused and in its original packaging.
  • Proof of purchase, such as an order confirmation or receipt, is required.

To begin the refund process, contact our customer service team. Once we receive your returned item and inspect it, we will inform you of the approval or rejection of your refund. Approved refunds are processed within 5-7 business days.

C. What is your return policy?

If you're not satisfied with STABLESTEP™, you can return it under the following conditions:

  • Return Window: You must return the product within 30 days of receiving it.
  • Condition: The product must be unused, in its original packaging, and in the same condition as when you received it.
  • Return Process: Contact customer support to initiate the return process. We will provide the return address and additional instructions.
  • Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Once your return is received and inspected, we will offer a store credit, exchange, or refund, based on your preference.

ABOUT STABLESTEP™

How does STABLESTEP™ work?

STABLESTEP™ is a foldable potty training seat designed for young children. It includes a built-in step for stability and confidence during potty training. The seat securely fits on most standard toilets and provides a safe and comfortable experience for children as they transition from diapers to using the toilet independently.

How do I use STABLESTEP™?

  1. Unfold the STABLESTEP™ seat and extend the built-in step securely.
  2. Place the seat on the toilet, ensuring a snug and stable fit.
  3. Adjust the seat height to make it comfortable and secure for your child.
  4. Encourage your child to use the potty, guiding them to step up and sit confidently on the seat.
  5. After use, clean the seat with a damp cloth, fold it for easy storage, and enjoy a hassle-free potty training experience.

Is STABLESTEP™ portable?

Yes! STABLESTEP™ is designed with portability in mind. It’s foldable and compact, making it easy to take along for travel or to store when not in use. This portability ensures consistent potty training, no matter where you are.

How often should I clean STABLESTEP™?

We recommend cleaning STABLESTEP™ after each use with a damp cloth to maintain hygiene. The surface is easy to clean, ensuring a sanitary potty training environment for your child.

Is STABLESTEP™ safe for my child?

Yes, STABLESTEP™ is built with your child’s safety in mind. The stable design and built-in step ensure secure footing, reducing the risk of accidents and easing anxiety during potty training. Additionally, STABLESTEP™ is made from high-quality, child-safe materials.

Can STABLESTEP™ be used with any toilet?

STABLESTEP™ is compatible with most standard toilets. The seat is adjustable to ensure a secure fit, giving parents peace of mind during the potty training process.

Does STABLESTEP™ come with a warranty?

Yes, STABLESTEP™ comes with a 1-year warranty against manufacturing defects. If you encounter any issues, our customer service team will be happy to assist you.

CUSTOMER SUPPORT: