RELAXIX™ FAQs

A. What are the delivery times for my order?

We strive to deliver your RELAXIX™ as quickly as possible. Estimated delivery times are as follows:

  • USA: 7-10 business days
  • Canada: 7-10 business days
  • UK: 7-10 business days
  • Ireland: 7-10 business days
  • Australia: 7-10 business days
  • New Zealand: 7-10 business days

Please note that these are estimated delivery times and may vary due to customs, holidays, or unforeseen shipping delays. Once your order is shipped, you will receive a tracking number to monitor its progress.

B. What is your refund policy?

We offer a 30-day refund policy to ensure your complete satisfaction. If you're not fully satisfied with your RELAXIX™ purchase, you can request a refund within 30 days of receiving your item. To qualify for a refund:

  • The item must be unused, in its original condition, and in its original packaging.
  • Proof of purchase (order confirmation or receipt) is required.

Please contact our customer service team to initiate the refund process. Once we receive and inspect the item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days.

C. What is your return policy?

Your satisfaction is our priority. If you'd like to return your RELAXIX™, please follow these steps:

  • Return Window: Returns are accepted within 30 days of the delivery date.
  • Condition: Items must be unused, in their original packaging, and in the same condition as when received.
  • Return Process: Contact customer service to start the return process. We will provide you with the return address and instructions.
  • Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Once your return is received and passes inspection, we will issue a store credit, exchange, or refund according to your preference.

ABOUT THE PRODUCT

1. How does RELAXIX™ help with neck and shoulder pain?
RELAXIX™ uses advanced massage technology to target key pressure points in the neck and shoulders, helping to relieve tension, reduce stiffness, and improve blood circulation. Regular use can lead to noticeable improvements in relaxation and overall well-being.

2. What features make RELAXIX™ effective?
RELAXIX™ offers adjustable massage intensity, heat therapy, and an ergonomic design that contours to your body. These features work together to provide deep tissue relaxation and relief from chronic pain.

3. Is RELAXIX™ portable?
Yes, RELAXIX™ is lightweight and portable, making it easy to use at home, in the office, or while traveling. It fits seamlessly into your routine, providing stress relief anywhere.

4. Does RELAXIX™ offer heat therapy?
Yes, RELAXIX™ features a heat function that enhances relaxation by increasing blood circulation and helping to loosen tight muscles. This added warmth helps relieve stiffness and enhances the overall massage experience.

5. How do I use RELAXIX™?
Simply place RELAXIX™ around your neck and shoulders, adjust the massage intensity to your preference using the control panel, and enjoy the relief. The device works with just the touch of a button for targeted comfort.

6. How long does it take to feel relief with RELAXIX™?
Many users report experiencing relief after just one use, but consistent use can lead to greater improvements in comfort and relaxation over time.

7. What are the dimensions and weight of RELAXIX™?
RELAXIX™ measures 25 x 17 x 17 cm (9.84 x 6.69 x 6.69 inches) and weighs 1.2 kg (2.65 pounds), making it compact and easy to store or carry.

8. Does RELAXIX™ come with a warranty?
Yes, RELAXIX™ is backed by a 30-day money-back guarantee. If you’re not satisfied with your purchase, you can request a return or refund within this period.

9. What type of battery does RELAXIX™ use?
RELAXIX™ requires one Lithium Polymer battery, which is included with the product.

10. Can I use RELAXIX™ daily?
Yes, RELAXIX™ is designed for daily use to help relieve tension, relax muscles, and improve your overall sense of well-being.